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Design Fiction on Capturing, Amplifying, and Instilling Happiness in Work
Work technologies often emphasize productivity. We suggest a value shift: designing these tools with employee happiness as a central goal. Being happy is a primary life goal for many people. Additionally, happiness positively influences various work-...
Working with AI Sound: Exploring the Future of Workplace AI Sound Technologies
The workplace is a site for the rapid development and deployment of Artificial Intelligence (AI) systems. However, our research suggests that their adoption could already be hindered by critical issues such as trust, privacy, and security. This paper ...
Teacher, Trainer, Counsel, Spy: How Generative AI can Bridge or Widen the Gaps in Worker-Centric Digital Phenotyping of Wellbeing
The increasing integration of computing technologies in the workplace has also seen the conceptualization and development of data-driven and algorithmic tools that aim to improve workers’ wellbeing and performance. However, both research and practice ...
Toward More Inclusive and Accessible Futures of Remote Work Using a Feminist Geographical Lens
While remote work may not be suitable for everyone, it holds promise, particularly for those shouldering domestic labor and responsibilities. Our position paper draws on feminist geography, enabling HCI and Futures of Work researchers to critically ...
Neurodivergence and Work in Human-Computer Interaction: Mapping the Research Landscape
Work environments are commonly designed with non-disabled people in mind. In this contrasting review, we explore how Human-Computer Interaction (HCI) research approaches neurodivergence in workplace settings. We provide an in-depth analysis of eleven ...
Telepresence Robots for Remote Participation in Higher Education
Telepresence robotics enable people to synchronously communicate and interact at a distance. The Covid-19 pandemic caused in-person teaching and research activities to migrate online in almost all society sectors (including higher education). In hybrid ...
Drinking Chai with Your (AI) Programming Partner: Value Tensions in the Tokenization of Future Human-AI Collaborative Work
The new technologies of generative AI present important ethical challenges for application design in relation to human work and future workplaces. Using an extended design fiction, we conducted a critical inquiry into possible futures of generative ...
Temporal Aspects of Human-AI Collaborations for Work
In this position paper we highlight the importance of temporal aspects in human-AI collaboration for work. We focus on chat-based interactions powered by Large Language Models (LLMs), because of their increasing availability and extensive use for ...
AI and the Future of Collaborative Work: Group Ideation with an LLM in a Virtual Canvas
- Jessica He,
- Stephanie Houde,
- Gabriel E. Gonzalez,
- Darío Andrés Silva Moran,
- Steven I. Ross,
- Michael Muller,
- Justin D. Weisz
The introduction of generative AI into multi-user applications raises novel considerations for the future of collaborative work. How might collaborative work practices change? How might we incorporate generative AI into shared tools with users’ needs at ...
Trinity: A Design Fiction to Unravel the Present and Future Tensions in Professional Informatics and Awareness Support Tools
In recent years, companies massively invested in videoconferencing and awareness support tools to support hybrid forms of collaborative work. Current market solutions feature various augmentations of videoconferencing software based on tracked ...
Enhancing Stress Understanding Through Team Reflection: Technology-Driven Insights in High-Stress Training Scenarios
- Surely Akiri,
- Vasundhara Misal,
- Sanaz Taherzadeh,
- J Lee Jenkins,
- Gary Williams,
- Helena Mentis,
- Andrea Kleinsmith
Systems aimed at stress awareness and reflection training by those in high-stress work environments may aid the development of stress management skills to alleviate and manage future workplace traumas. However, there is a notable gap in research ...
Bridging the Gap Between Time Management Research and Task Management App Design: A Study on the Integration of Planning Fallacy Mitigation Strategies
Accurate time estimations are vital for meeting deadlines and reducing work-related stress, yet individuals frequently succumb to a wide-spread cognitive bias, the planning fallacy, resulting in poor time management. This research article reports on two ...
Unpacking Task Management Tools, Values, and Worker Dynamics
As the complexity of daily tasks grows, knowledge workers experience challenges in managing tasks and risk skipping over some. Fortunately, various task management tools have become available, ranging from traditional tools, such as sticky notes, to ...
Opportunities and Challenges for AI-Based Support for Speech-Language Pathologists
Speech-Language Pathologists (SLPs) are professionals who work with children and adults in the prevention, assessment, diagnosis, and intervention for speech, language, and communication difficulties. This research investigates the experiences and ...
Non-Expert Programmers in the Generative AI Future
Generative AI is rapidly transforming the practice of programming. At the same time, our understanding of who writes programs, for what purposes, and how they program, has been evolving. By facilitating natural-language-to-code interactions, large ...
"It's like a rubber duck that talks back": Understanding Generative AI-Assisted Data Analysis Workflows through a Participatory Prompting Study
Generative AI tools can help users with many tasks. One such task is data analysis, which is notoriously challenging for non-expert end-users due to its expertise requirements, and where AI holds much potential, such as finding relevant data sources, ...
The Geography of U.S. Companies That Care About Their Employees
Investment in employees is increasingly vital for fostering a sustainable and inclusive workplace. While past research has linked investment in employees (i.e., financial benefits and well-being efforts) to individual company performance, it mainly ...
‘Your Duties Are To Sweep A Floor Remotely’: Low Information Quality in Job Advertisements is a Barrier to Low-Income Job-Seekers’ Successful Use of Digital Platforms
- Sara Kingsley,
- Michael Six Silberman,
- Clara Wang,
- Robert Lambeth,
- Jiayin Zhi,
- Motahhare Eslami,
- Beibei Li,
- Jeffrey Bigham
Digital platforms have become central in job search. Job-seekers’ experiences with these platforms, however, is a relatively new research area. This paper presents findings from 27 interviews with US low-income job-seekers. Job-seekers encountered many ...
Empathy in Service Design: Prompting Employees' Empathy with Users through Love and Breakup Declarations
Effectively prompting empathy from service employees towards users is a challenging yet essential endeavor to support user-centric approaches plebiscited by service companies. In this study, we investigate to which extent emotional and engaging users’ ...
Public Technologies Transforming Work of the Public and the Public Sector
- Seyun Kim,
- Bonnie Fan,
- Willa Yunqi Yang,
- Jessie Ramey,
- Sarah E Fox,
- Haiyi Zhu,
- John Zimmerman,
- Motahhare Eslami
Technologies adopted by the public sector have transformed the work practices of employees in public agencies by creating different means of communication and decision-making. Although much of the recent research in the future of work domain has ...